The pandemic negatively affected financial performance for many agencies. By making intelligent changes, together with some help from the government, we were able to weather the storm.
By all accounts, it appears that 2021 will see explosive economic growth across the U.S. This has given us confidence in a return to pre-pandemic times, but I think we need to consider whether that’s what we want.
We have a chance to create a new future that is far better than our past. Be smart about the clients you take on and make certain you can service them at acceptable levels.
– Darryl Salerno, Owner, Second Quadrant Solutions and Strategic Management Consultant